Resort safety

Aug, 2023

How can sports resorts and hotels conduct risk mitigation and contingency planning?

How can sports resorts and hotels conduct risk mitigation and contingency planning?

“Anything that can go wrong will go wrong” – Murphy’s Law.

There’s nothing worse than applying so much energy and resources towards planning and achieving the perfect picture of your sports resort, only to have it devastated or stained due to a small but crucial mishandling of your risk mitigation. To ensure the safety of your clients, staff, and assets, it’s essential to be preemptive in designing the appropriate risk and contingency plans. It’s priceless to foresee these scenarios before disaster strikes! Taking heed of the points we will discuss can potentially save you from crippling lawsuits as well as damage to your business’s reputation that will be difficult to move past.

Start with an assessment of the risk: As early as possible, you will want to conduct a risk assessment that accounts for potential natural disasters, health emergencies, accidents, security threats and interference with operations. Consider the area in which your resort or hotel is based and all the dangers present in your vicinity; this includes issues such as natural disasters, local crime, legal concerns, an assessment of accidents that can occur amongst your clientele, etc. You may want to prepare all this on a presentation or sheet and hold a discussion involving management and staff.

Be preemptive: The next step is to develop strategies you may employ in case such risks come to fruition. What safety protocols, equipment and staff training would you need? Also, develop contingency plans in case emergencies occur. Go over all the possibilities and take into consideration aspects such as medical response, evacuation procedures, security protocols, staff communication, response times, etc.

Develop close strategic ties with authorities: You may also collaborate with local authorities in your region such as medical services/facilities and law enforcement agencies. These authorities may not only give you valuable and tested advice on how best to prepare for unexpected circumstances but can provide various resources and support. By working with them, you can develop expedient protocols directing the ways in which they can intervene during emergencies.

Maintain vigilance: Monitor health hazards such as viral outbreaks, flu, etc. as well as weather reports and then have measures in place to respond effectively to them. Obviously, if you detect any of these negative externalities in an untimely manner it can cause potentially catastrophic consequences for your clientele and by extension your reputation and revenues. Once brought into awareness, you would want to warm clients of these risks and put in place any appropriate measures to mitigate against them such as virus screening, making certain activities and areas off-limits, etc.

Make thorough inspection a routine: Regularly inspect all your equipment and facilities to eliminate the possibility of accidents involving your guests. This includes, for instance, the fitness area equipment, elevator lifts, bicycles for rent, diving boards, etc.

Warn and educate your guests: Ensure that your clients are well aware of the safety protocols. For instance, you can do this by applying warning signs around dangerous equipment and areas, instructing your staff to provide safety briefings to guests before certain activities, issuing warnings on your website or through email, etc.

Insurance as a safety net: As a backup, it’s critical for you to investigate the insurance coverage options available to you. Moreover, it’s a good idea to consult directly with insurance and legal experts who specialize in risk mitigation for the sports and hospitality industry; through them, you can grasp all the possible liabilities that may befall you, as well as the insurance coverage you’ll need in addition to all the necessary legal proceedings.

Stay up to date Update your measures and plans as appropriate with the times and according to the evolving needs of your business. For instance, you want to remain aware of the fluctuations of the legal and geopolitical climate of the country in which your resort is based, as well as adjusting your safety protocols to reflect any changes in your business model.

In closing

Are you missing out on any of the key points that we’ve just discussed? If so, it’s wise to be proactive and have it sorted as soon as possible, since we never know when misfortune can strike. Now you can run your business with greater peace of mind and your attention towards safety will also reflect immensely well amongst your guests. Most importantly, through proactive handling of these matters, you can avoid controversy and keep your business’s reputation untarnished!

4 minutes